Shipping policy

Shipping Policy

Brybradan Inc. ships orders from our Los Angeles, California facility.

Free Shipping

We offer free standard shipping on qualifying U.S. orders of $150.00 or more, after discounts and before applicable taxes.

Orders below $150.00 are charged shipping based on the items ordered, package size, weight, destination, and available carrier service.

Shipping Carriers

We use carriers such as USPS and UPS depending on the order size, package type, destination, and service available. Brybradan may select the carrier and service that best fits the shipment unless another arrangement has been made in advance.

Order Processing

Orders are prepared and shipped as promptly as possible. Processing time may vary depending on order size, product availability, weekends, holidays, and seasonal demand.

Once an order has been transferred to the carrier, transit times are controlled by the carrier and are not guaranteed by Brybradan unless a guaranteed service was specifically purchased.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Tracking

When tracking information is available, it will be provided after the order ships. Carrier tracking may take time to update after a label is created or a package is accepted.

Damaged, Broken, or Leaking Items

Please inspect your order promptly after delivery. If an item arrives broken, damaged, leaking, or incorrect, contact Brybradan as soon as possible and provide your order number along with clear photos of the damaged product and shipping packaging.

Do not discard damaged products or packaging until the claim has been reviewed, as additional information may be required.

Lost or Delayed Packages

Carrier delays can occur because of weather, service disruptions, holidays, or other circumstances outside Brybradan's control. If tracking shows an unusual delay or a package appears lost, contact us so we can review the shipment and determine the appropriate next step.

Large and Wholesale Orders

Large, wholesale, or commercial orders may require different shipping arrangements. Freight or other shipping charges may apply depending on the size and destination of the order.

Questions

If you have questions about shipping before placing an order, please contact Brybradan Inc. through our Contact page.