Refund policy

Refund & Return Policy

At Brybradan Inc., we want your order to arrive correctly and in good condition. Because many of our products include candles, glass containers, liquids, oils, fragrances, and personal-use spiritual products, different rules apply depending on the reason for the return.

Damaged, Broken, Leaking, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

  • Broken or damaged

  • Leaking

  • Incorrect

  • Missing from your order

please contact Brybradan within 5 days of delivery.

Include:

  • Your order number

  • A description of the problem

  • Clear photos of the damaged or incorrect item

  • Photos of the shipping box and packaging when applicable

Please keep the damaged merchandise and packaging until your claim has been reviewed.

Once the claim is reviewed, Brybradan may provide a replacement, refund, store credit, or other appropriate resolution depending on the circumstances.

Eligible Returns

Eligible unopened and unused merchandise may be returned within 14 days of delivery.

To qualify for a return, the product must be:

  • Unused

  • Unopened

  • In its original packaging

  • In resalable condition

Please contact us before sending any merchandise back. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For health, safety, quality-control, and product-integrity reasons, we generally cannot accept returns of products that have been opened, used, altered, or partially consumed.

This includes, but is not limited to:

  • Spiritual oils

  • Fragrance oils

  • Spiritual waters

  • Colognes

  • Soaps

  • Incense once opened

  • Prepared or dressed candles that have been used

  • Any product that has been opened or altered after delivery

Clearance, closeout, discontinued, or specially prepared items may also be final sale when identified as such at the time of purchase.

Change of Mind or Ordering the Wrong Item

If you ordered the wrong product or changed your mind, an eligible unopened item may be returned within the return period.

The customer is responsible for return shipping costs in these situations.

Original shipping charges are not refundable unless the return is the result of an error by Brybradan.

Return Shipping

Do not return merchandise until Brybradan has approved the return.

Customers are responsible for securely packaging returned merchandise so that it arrives without damage.

Brybradan is not responsible for merchandise damaged or lost during return shipment when the return was arranged by the customer.

We recommend using a trackable shipping service for returns.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method.

Shipping charges are not refundable unless Brybradan made an error with the order or the merchandise arrived damaged and Brybradan determines that a refund of shipping is appropriate.

Please allow additional time for your bank or credit-card company to process and post the refund.

Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect or incomplete address, or otherwise returned as undeliverable, the customer may be responsible for the original shipping charges and any additional shipping costs required to resend the order.

Any refund issued for an undeliverable or refused shipment may be reduced by applicable shipping costs.

Lost Packages

If tracking indicates that an order has been delivered but you cannot locate the package, please check with household members, neighbors, building management, and the carrier first.

Contact Brybradan if you still cannot locate the shipment so we can review the tracking information and determine what options may be available.

Wholesale Orders

Wholesale, bulk, custom, and commercial orders may be subject to different return terms.

Please contact Brybradan before returning any wholesale merchandise.

Contact Us

If you need to request a return or report damaged, leaking, missing, or incorrect merchandise, please contact Brybradan Inc. through our Contact page and include your order number.